To prevent Internet-related troubles, this section describes the dangers of the Internet along with the security measures we request that you implement.
Managing registered information
■ What is registered information?
"Registered information" includes all the information you have registered with your Bandai Namco ID. We may use the information you provide, such as your Bandai Namco ID (registered email address), password, date of birth, sex, and country, to verify your identity for data recovery or support services. Please manage your Bandai Namco ID and password with the utmost care.
■ Cautions on managing your registered information
If your registered information is incorrect, you may not be able to use our services correctly or may not be able to receive appropriate support services. Please register your information correctly.
If you store your registered information so that it is accessible on the internet, it may all be leaked in case of unauthorized access. To manage your information, write it down on a notepad, if possible.
Regular password changes
■ What is a password?
A password is like a "key" that you configure to authenticate that you are the member you say you are. If your configured password has been revealed to a third party, your Bandai Namco ID is exposed to the risk of fraudulent access.
■ To keep your password safe and secure
To increase your security level, your password must be changed regularly.
If you set a password that other people can easily guess, such as your birthday, character name, or a word in a dictionary, your account is exposed to cyber attacks, including a "dictionary attack". Your password should be a string of alphanumeric characters and symbols without any meaning.
Do not disclose your Bandai Namco ID and password to others, including your family and friends.
If you use the Bandai Namco site outside your home, make sure that nobody is watching you enter the password.
If you use the same password for Bandai Namco ID and for other IDs you are using, all IDs may be affected. Please set a different ID and password for each site you use.
Cautions on using a shared PC
■ What is a shared PC?
A shared PC is a PC you share with others, such as at school or an Internet cafe, or a home PC you share with your family. If you use a PC with incorrect settings, your Bandai Namco ID and password may be exposed to the risk of leakage.
■ Procedure to follow when using a shared PC
When you finish playing a game, make sure to log out. Otherwise, others who use the same PC next may use your ID and password.
Delete "History" and "Cookies". Note that the method for deleting these depends on the PC you are using.
Disable Internet Explorer's auto-complete function. Note that the method for doing this depends on the PC you are using.
Clear the checkbox "Skip ID entry from next time". Otherwise, others who use the same PC next may log in using your information.
Make sure to empty the "Recycle Bin" on the desktop. If you do not empty the recycle bin, your information will still be available there.
Cautions on email spoofing
■ What is email spoofing?
Spoofing is when a third party sends emails pretending to be someone from Bandai Namco ID Executive Office to collect user information.
■ To avoid email spoofing
All emails sent from Bandai Namco ID Executive Office to users are from "banapassport.net" domains. If you receive an email from an address not containing "banapassport.net" asking you to provide your information, please do not reply.
When Bandai Namco ID Executive Office asks for your personal information, we will do so as necessary after exchanging several messages. We will never ask your personal information immediately. If you receive an email from someone claiming to be from Bandai Namco ID Executive Office and asking for your personal information, please do not reply unless you actually submitted an inquiry.
Never reuse passwords!
In order to defend against unauthorized logins through password list attacks, we recommend that you do not use the same password for multiple internet services.
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■ Internet trouble FAQ
This section describes possible troubles on the Internet and their countermeasures.