"Unauthorized login" is when a third party logs into a user's account illegally using an ID/password leaked from services provided by other companies or guessed by combining predictable character strings, such as dictionary words, the user's birthday, or characters contained in the user's email address.
What happens when my account becomes a target of unauthorized login?
If your account becomes a target of unauthorized login, in most cases your data will be stolen or your system will be modified. In some cases, your account may be exploited for spamming, spreading viruses, or attacking other computers.
In addition, your registered information may be used to log into other services illegally.
* Bandai Namco ID does not store your credit card information, so it is safe from being leaked.
What can I do to protect my account from unauthorized login?
To increase your security level, please avoid using the same password as those you use for other services. In addition, your password must be changed regularly. Your password should be a string of alphanumeric characters and symbols without any meaning.
Note that Bandai Namco ID uses One-time Password authentication for viewing and editing user information to protect your data from being stolen. As a result, even in cases of unauthorized login, user information cannot be viewed easily.
I received a message saying that my password was disabled.
If a login was attempted using your Bandai Namco ID and an incorrect password more than a specified number of times, our system automatically disables the password, as a precaution against unauthorized login. In such a case, we will send an email message to your Bandai Namco ID notifying you that your password was disabled.
What should I do when I receive a message saying that my password was disabled?
You can use your Bandai Namco ID again after your password is reissued. Please submit a password reissue request from here. To use services safely, please avoid using the same password as before. (https://www.bandainamcoid.com/v2/oauth2/remind)
My registered email address is not available, and I cannot update my registered information.
If your registered email address is no longer available due to changes to the email address, cellular phone carrier, or PC domain, and the password cannot be reissued as a result, we will contact you for identification.
Once we confirm your identity, Bandai Namco ID Executive Office will update the registered information to a new email address you provide.Go to the Contact form, and then submit it to us with the subject "Registered email address change" and the following information.
○ Identification items for invalid registered address
Date of Birth (Example: 19XX/01/01)
Bandai Namco ID (registered email address)
New email address you want to register
Bandai Namco ID registration date
Last date on which you used Bandai Namco ID
Registered country name
Names of services in use
Email magazine subscription service names
Settlement enabled or not
Please note that it may take some time for us to respond your change request as we need to verify that the information provided is consistent with what was registered.
Someone gained unauthorized access to my account. What should I do?
If you find entries in your BANA coin use history that you did not initiate, your Bandai Namco ID may have been a target of an unauthorized access. Please change your password as soon as possible.
* Bandai Namco ID does not store your credit card information, so it is safe from being leaked. We have also enhanced the security of the data stored by encrypting some of the information registered with your Bandai Namco ID.
If your password was modified and you are unable to log in, please contact us from the contact form by describing your problem as precisely as possible.
Additionally, in some cases viruses or keyloggers are installed on PCs to steal information. As a result, not only your Bandai Namco ID, but also any other login IDs and passwords used on the same PC may be at risk.
Please take any necessary security measures on your PC.
■ To defend your ID against unauthorized login
To defend your ID against unauthorized login, please check the following:
Managing registered information
■ What is registered information?
"Registered information" includes all the information you have registered with your Bandai Namco ID. We may use the information you provide, such as your Bandai Namco ID (registered email address), password, date of birth, sex, and country, to verify your identity for data recovery or support services. Please manage your Bandai Namco ID and password with the utmost care.
■ Cautions on managing your registered information
If your registered information is incorrect, you may not be able to use our services correctly or may not be able to receive appropriate support services. Please register your information correctly.
If you store your registered information so that it is accessible on the internet, it may all be leaked in case of unauthorized access. To manage your information, write it down on a notepad, if possible.
Regular password changes
■ What is a password?
A password is like a "key" that you configure to authenticate that you are the member you say you are. If your configured password has been revealed to a third party, your Bandai Namco ID is exposed to the risk of being used to access the Bandai Namco services.
■ To keep your password safe and secure
To increase your security level, your password must be changed regularly.
If you set a password that other people can easily guess, such as your birthday, character name, or a word in a dictionary, your account is exposed to cyber attacks, including a "dictionary attack". Your password should be a string of alphanumeric characters and symbols without any meaning.
Do not disclose your Bandai Namco ID and password to others, including your family and friends.
If you use the Bandai Namco site outside your home, make sure that nobody is watching you enter the password.
If you use the same password for Bandai Namco ID and for other IDs you are using, all IDs may be affected. Please set a different ID and password for each site you use.
Cautions on using a shared PC
■ What is a shared PC?
A shared PC is a PC you share with others, such as at a school or an Internet cafe, or a home PC you share with your family. If you use a PC with incorrect settings, your Bandai Namco ID and password may be exposed to the risk of leakage.
■ Procedure to follow when using a shared PC
When you finish playing a game, make sure to log out. Otherwise, others who use the same PC next may use your ID and password.
Delete "History" and "Cookies". Note that the method for deleting these depends on the PC you are using.
Disable Internet Explorer's auto-complete function. Note that the method for doing this depends on the PC you are using.
Clear the checkbox "Skip ID entry from next time". Otherwise, others who use the same PC next may log in using your information.
Make sure to empty the "Recycle Bin" on the desktop. If you do not empty the recycle bin, your information will still be available there.
Cautions on email spoofing
■ What is email spoofing?
Spoofing is when a third party sends emails pretending to be someone from Bandai Namco ID Executive Office to collect user information.
■ To avoid email spoofing
All emails sent from Bandai Namco ID Executive Office to users are from "banapassport.net" domains. If you receive an email from an address not containing "banapassport.net" asking you to provide your information, please do not reply.
When Bandai Namco ID Executive Office asks for your personal information, we will do so as necessary after exchanging several messages. We will never ask your personal information immediately. If you receive an email from someone claiming to be from Bandai Namco ID Executive Office and asking for your personal information, please do not reply unless you actually submitted an inquiry.