These are frequently asked questions regarding BANA Passport Cards and the BANA Passport Card Website (this site).
Bandai Namco Passport Website Related Questions
Bandai Namco Passport Website Related Questions
General Usage of the Website
What is a Bandai Namco Passport?
A Bandai Namco Passport is a system provided by NAMCO BANDAI Games to manage information, points, and payments of various sites using a single ID.
A Bandai Namco Passport Member can use the same ID for any service supporting the Bandai Namco Passport system.
The services the Bandai Namco Passport can be used will continue to expand in the future.
The data stored on your Bandai Namco Passport can be managed using your BandaiNamcoID on this site.
A Bandai Namco Passport Member can use the same ID for any service supporting the Bandai Namco Passport system.
The services the Bandai Namco Passport can be used will continue to expand in the future.
The data stored on your Bandai Namco Passport can be managed using your BandaiNamcoID on this site.
How can I use the Bandai Namco Passport service?
A BandaiNamcoID is required to use the Bandai Namco Passport service.
Anyone that does not have a BandaiNamcoID needs to register as a member using the member registration page.
The Bandai Namco Passport service can be use by registering your card after registering as a member.
An email address must be supplied for registration.
Anyone currently using a BandaiNamcoID on supported sites can login using that ID and password to use the Bandai Namco Passport services.
Anyone that does not have a BandaiNamcoID needs to register as a member using the member registration page.
The Bandai Namco Passport service can be use by registering your card after registering as a member.
An email address must be supplied for registration.
Anyone currently using a BandaiNamcoID on supported sites can login using that ID and password to use the Bandai Namco Passport services.
Does it cost money to become a member?
Becoming a Bandai Namco Passport Member and managing your data on the Bandai Namco Passport Site is free.
Charged services may be provided in the future.
*You will be charged a communication fee when connecting.
Charged services may be provided in the future.
*You will be charged a communication fee when connecting.
ID/passwords
I forgot my password to login.
Please follow the procedure on the reissue password page.
I want to change my nickname and password for logging in.
Your nickname and password can be set in the user settings of My Page.
Q. The message Please wait for a while, and try again. is displayed, and I cannot log in.
This message may appear if the wrong ID is entered several times in a row.
Please wait for a while, confirm that the ID and password are correct, and try again.
Please wait for a while, confirm that the ID and password are correct, and try again.
Registering/changing cards
I want to register my Bandai Namco Passport.
Please register your card using the following steps.
[Registration Steps]
1. Login to the Bandai Namco Passport Site.
2. Click the Register button on the registration page of My Page.
3. Enter the access code for your card.
[Registration Steps]
1. Login to the Bandai Namco Passport Site.
2. Click the Register button on the registration page of My Page.
3. Enter the access code for your card.
I cannot transfer my card data.
Cards that have already been registered on the Bandai Namco Passport Site using a different BandaiNamcoID can not be registered as a new card.
I cannot transfer my card data.
A card that has been used with a game cannot be used to transfer data.
The card to transfer data to has to be a new card that hasn't been used.
The card to transfer data to has to be a new card that hasn't been used.
I want to delete the card I registered.
A card that has been registered cannot be deleted.
A card that is registered can be frozen by transferring the data to another card.
A card that is registered can be frozen by transferring the data to another card.
Q. The message Please wait for a while, and try again. is displayed, and I cannot enter the access code.
This message may appear if the wrong code is entered several times in a row.
Please wait for a while, confirm that the access code is correct, and try again.
Please wait for a while, confirm that the access code is correct, and try again.
Other website questions
I would like to withdrawal my membership from the Bandai Namco Passport Site.
The Bandai Namco Passport Site (this site) does not have a function to cancel memberships.
To unlink the Bandai Namco ID from the card, delete the ID on the ID registration site. In this case, note that the services on the Bandai Namco ID-compatible sites other than the Bandai Namco Passport site will be unavailable.
You can continue to use game functions on a card for which the link has been deleted, but once the link to the card is deleted card site functions such as data transfer can no longer be used.
To unlink the Bandai Namco ID from the card, delete the ID on the ID registration site. In this case, note that the services on the Bandai Namco ID-compatible sites other than the Bandai Namco Passport site will be unavailable.
You can continue to use game functions on a card for which the link has been deleted, but once the link to the card is deleted card site functions such as data transfer can no longer be used.
Card Related Questions
General Usage of the Card
Where can I get a Bandai Namco Passport?
The Bandai Namco Passport can be purchased at amusement facilities that have supported game machines installed.
* For details, please contact the arcade.
* For details, please contact the arcade.
What games are supported?
Please refer to the Supported Products on the left side of the site.
Troubleshooting
The card is corrupt and cannot be read.
You can login to the Bandai Namco Passport Site and transfer your data to a new card on My Page.
The card needs to be registered on the Bandai Namco Passport Site to transfer the card data.
The card may be damaged if strongly struck. Please be sure to handle the card with care.
The card needs to be registered on the Bandai Namco Passport Site to transfer the card data.
The card may be damaged if strongly struck. Please be sure to handle the card with care.
My card was lost or stolen.
You can login to the Bandai Namco Passport Site and temporarily stop the card service or transfer your data to a new card on My Page.
The card needs to be registered on the Bandai Namco Passport Site to stop service or transfer data.
Please take necessary measures to manage and protect your Bandai Namco Passport.
The card needs to be registered on the Bandai Namco Passport Site to stop service or transfer data.
Please take necessary measures to manage and protect your Bandai Namco Passport.
Other Card Questions
Can I give or sell my card to someone?
The card may not be sold or transferred to a third-party.