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9/17, 9/19 [SBPS] Maintenance Notice
2024/09/09 18:00
Thank you for using BANDAI NAMCO ID.
We would like to inform you about the scheduled maintenance of the payment system.

[Target]
Credit card payment (Cardnet Center)

[Date and Time]
2024/09/16 10:00 - 2024/09/17 12:00 (PDT) (*24 hours)
2024/09/18 10:00 - 2024/09/19 12:00 (PDT) (*24 hours)

[Details]
System maintenance for credit card payments (Cardnet Center)

[Impact]
During the above time periods, some credit card payments may experience timeouts or errors.

When notifying customers about the impact of this maintenance, please note that not all services will be stopped during the entire period but may experience temporary interruptions.

Example message for customers:
During the maintenance period, you may not be able to use credit card payments.
We apologize for the inconvenience and kindly ask you to try again later.

[Notes]
For each connection method, the following errors may be displayed in case of failure:

The following error codes will be returned: - 10136999 (Other credit error) - 10186999 (Payment system error)

The following error messages may be displayed: - "The payment for your purchase has resulted in an error." - "Due to the following reason, the payment for your purchase could not be completed. An error occurred with the payment institution."

We apologize for any inconvenience and appreciate your understanding.

Thank you for your continued support of BANDAI NAMCO ID.

BANDAI NAMCO ID Office

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