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Report on the Recovery 8/6 Regarding the occurrence of a problem with some payment methods
2024/08/07 12:57
Thank you for using "BANDAI NAMCO ID".

We have recently experienced a failure in Credit 3D 2.0 (EMV 3-D Secure),
This may affect the payment services that you are using.

We apologize for any inconvenience this may cause to our customers.

[Date and time of the outag]
2024/8/6 11:06 (*24 hours)

[Date and time of restoration]
2024/8/6 20:23 (*24 hours)

[Failure location]
Credit 3D2.0 (EMV 3-D Secure)

[Impacted services]
Credit card payment by 3D2.0 (EMV 3-D Secure) transaction is difficult to use. Or it could not be done.

[Future Flow]
If we detect a payment that may not have been processed correctly due to an error in communication, etc., we will contact you with the payment information,
If we detect a payment that may not have been processed correctly due to an error in communication, we will contact you shortly with the payment information.

Thank you for your continued support of BANDAI NAMCO ID.

BANDAI NAMCO ID Office

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