Thank you for using "Bandai Namco ID".

We would like to inform you that the problem we have been informing you about has been restored.
We apologize for any inconvenience this may have caused you.

We would like to inform you of the details of the outage again.

Date and time of occurrence
2024/6/10 16:51 (UTC) *24 hour clock

Date and time of recovery
2024/6/10 17:17 (UTC) *24 hour clock

Failure Location
Credit card payment (Card Net Center)

Affected services
Credit card payment was difficult or impossible to use. Or it was not possible.

Remarks
If you have set credit card payment as your payment method for the following payment methods, there may be an impact.

Softbank (Softbank Collective Payment (B))
Recruit Kanto Payment Settlement
Apple Pay
Google Pay
Wallet payment service (Type-Y)

Future Flow
If we detect a payment that may not have been processed correctly due to an error in communication, etc., we will contact you with the payment information,
If we detect a payment that may not have been processed correctly due to an error in communication, we will contact you shortly with the relevant payment information.


We will send you a trouble report even if the affected area is unknown in order to promptly report the trouble.
　Please note that there may be cases in which your service is not affected as a result.
*We will also contact you if the problem is caused by a system provided by an external payment institution.


Thank you for your continued support of NAMCO BANDAI ID.
Contact for NAMCO BANDAI ID