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2024/6/10 Failure in Some Settlement Processes
2024/06/11 09:00
Thank you for using "Bandai Namco ID".

We are sorry to inform you that there has been a failure in credit card payment (Card Net Center),
This may affect the payment service that you are using.

We apologize for any inconvenience this may cause to our customers.

Date and time of the outage
2024/6/10 16:51 (UTC) *24 hour clock

Date and time of restoration
To be determined

Location of the outage
Credit card payment (Card Net Center)

Affected services
Credit card payment is difficult or impossible to use. Or it is not possible.

Remarks
If you have set credit card as your payment method for the following payment methods, there may be an impact on your account.

Softbank (Softbank Collective Payment (B))
Recruit Kanto Payment Settlement
Apple Pay
Google Pay
Wallet payment service (Type-Y)

Future Flow
We will periodically report the status as an interim report when the system is restored, or even if the restoration is prolonged.
The first interim report will be sent after about 1 hour, the second after about 3 hours, and the third after about 6 hours.
After that, we will report as necessary, including when there is progress in the situation.

If we detect a payment that may not have been processed correctly due to an error in communication, etc., we will contact you with the payment information,
If we detect a payment that may not have been processed correctly due to an error in communication, we will contact you shortly with the payment information.


We will send a failure report even if the affected area is unknown in order to report the failure promptly.
 Please note that there may be cases in which your service is not affected as a result.
*We will also contact you if the problem is caused by a system provided by an external payment institution.


Thank you for your continued support of NAMCO BANDAI ID.
Contact for NAMCO BANDAI ID

Translated with DeepL.com (free version)

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